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[ 英語タイトル ] Multichannel Order Management Market by Solution (Software & Services), Deployment Type (Cloud & On-Premises), Organization Size, Industry Vertical (Retail, Ecommerce, and Wholesale, Manufacturing, & Healthcare), and Region - Global Forecast to 2023


Product Code : MNMICT00110028
Survey : MarketsandMarkets
Publish On : February, 2021
Category : ICT and Telecom
Study Area : Global
Report format : PDF
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[Report Description]

“The booming retail and eCommerce sector is driving the growth of the multichannel order management market.”
The global multichannel order management market size is expected to grow from USD 1.46 billion in 2018 to USD 2.44 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 10.8% during the forecast period. Digital transformation, proliferation of smartphone and internet users, and multiple sale channels are some of the factors expected to drive the multichannel order management market. However, security and privacy concerns may act as the restraining factor for the growth of the multichannel order management market.
“The cloud deployment type is expected to have the largest market share during the forecast period”.
The cloud deployment type is expected to have the largest share of the multichannel order management market during forecast period. Cloud-based solutions have witnessed a greater demand because of their wide range of functionalities, such as pay-per-use model, flexibility, ease in accessibility, faster setup time, multiuser support, and low installation and maintenance costs.
“The retail, eCommerce, and wholesale industry vertical is expected to hold the largest market share during the forecast period.”
Among all verticals, the retail, eCommerce, and wholesale industry vertical is expected to hold the largest market share during forecast period. The rise in multiple sales channels among retail, eCommerce, and wholesale companies has made it necessary to have a greater visibility across the entire order process life cycle. Therefore, the need for real-time updates related to the tracking, managing, and processing of orders has resulted in an increased demand for multichannel order management solutions.

“Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period.”
In terms of growth rate, APAC is expected to grow at the highest growth rate. The APAC region is expected to register continuous growth during the forecast period mainly due to advancements in various industry verticals, namely, retail and eCommerce, healthcare, manufacturing, and food & beverage. Currently, most organizations are fairly behind the curve in leveraging multichannel order management platform, but this is expected to change because of the availability of low-cost, cloud-based multichannel order management solutions. Countries that are expected to constitute a major portion of the market include China, India, Japan, South Korea, and Australia.
In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the multichannel order management market.
The breakup of the profiles of primary participants is given below:
• By Company: Tier 1 – 25%, Tier 2 – 35%, and Tier 3 – 40%
• By Designation: C-Level – 45%, Director Level – 51%, and Others – 4%
• By Region: North America – 39%, Europe – 25%, APAC – 30%, and Rest of the World (RoW) – 6%
The key multichannel order management vendors profiled in the report are as follows:
• IBM (US)
• Salesforce (US)
• Oracle (US)
• HCL Technologies Limited (India)
• SAP (Germany)
• Zoho Corporation (India)
• Freestyle Solutions (US)
• Brightpearl (US)
• Unicommerce Esolutions Pvt. Ltd. (India)
• Cloud Commerce Pro Ltd (UK)
• ChannelGrabber (UK)
• Ecomdash (US)
• Primaseller (US)
• Stitch Labs (US)
• Vinculum Solutions Ltd. (India)
• Etail Solutions (US)
• Primaseller (US)
• Selro Ltd. (UK)
• SalesWarp (US)
• SellerActive (US)
• TradeGecko Pte. Ltd. (Singapore)
• ManageEcom (India)
• Contalog (India)
• GeekSeller
• Browntape Technologies (India)
• Linnworks (UK)
• Sanderson (UK)
Research Coverage
The multichannel order management market has been segmented by solution (software and services), deployment type, organization size, industry vertical, and region. A detailed analysis of the key industry players has been done to provide insights into their business overview; services; key strategies; new service launches; partnerships, agreements, and collaborations; expansions; and competitive landscape associated with the global multichannel order management market.

Reasons to Buy the Report
The report will help market leaders/new entrants in the following ways:
• The report segments the multichannel order management market comprehensively and provides the closest approximations to the revenue numbers for the overall market and subsegments across different regions.
• The report is expected to help stakeholders understand the pulse of the market and provide information on the key market drivers, restraints, challenges, and opportunities.
• The report is expected to help stakeholders understand their competitors better and gain more insights to enhance their position in the market. The competitive landscape section includes competitor ecosystem, new services developments, partnerships, and acquisitions.

TABLE OF CONTENTS

1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 16
1.4 YEARS CONSIDERED FOR THE STUDY 17
1.5 CURRENCY 18
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Breakdown of primaries 21
2.1.2.2 Key industry insights 21
2.2 MARKET SIZE ESTIMATION 22
2.2.1 BOTTOM-UP APPROACH 23
2.2.2 TOP-DOWN APPROACH 23
2.3 RESEARCH ASSUMPTIONS 24
2.4 LIMITATIONS 25
3 EXECUTIVE SUMMARY 26
4 PREMIUM INSIGHTS 30
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE MULTICHANNEL ORDER MANAGEMENT MARKET 30
4.2 MULTICHANNEL ORDER MANAGEMENT MARKET: MARKET SHARE OF TOP 4 INDUSTRY VERTICALS AND REGIONS, 2018 31
4.3 MARKET INVESTMENT SCENARIO 31
5 MARKET OVERVIEW AND INDUSTRY TRENDS 32
5.1 INTRODUCTION 32
5.2 MARKET DYNAMICS 32
5.2.1 DRIVERS 33
5.2.1.1 Booming retail and eCommerce vertical 33
5.2.1.2 Growth in multichannel selling 33
5.2.1.3 Low operational and initial costs 33
5.2.1.4 Rapidly growing number of internet users 34
5.2.2 RESTRAINTS 34
5.2.2.1 Security and privacy concerns 34
5.2.3 OPPORTUNITIES 34
5.2.3.1 Emerging potential for online sales 34
5.2.3.2 Increasing adoption by SMEs 35
5.2.3.3 Technological advancements in machine learning, artificial intelligence, and augmented reality 35
5.2.4 CHALLENGES 35
5.2.4.1 Lack of technical expertise 35
5.3 USE CASES 36
6 MULTICHANNEL ORDER MANAGEMENT MARKET, BY SOLUTION 38
6.1 INTRODUCTION 39
6.2 SOFTWARE 40
6.3 SERVICES 41
6.3.1 PROFESSIONAL SERVICES 42
6.3.1.1 Consulting services 43
6.3.1.2 Integration and deployment services 44
6.3.1.3 Training and support services 45
6.3.2 MANAGED SERVICES 45
7 MULTICHANNEL ORDER MANAGEMENT MARKET, BY DEPLOYMENT TYPE 47
7.1 INTRODUCTION 48
7.2 CLOUD 49
7.3 ON-PREMISES 50
8 MULTICHANNEL ORDER MANAGEMENT MARKET, BY ORGANIZATION SIZE 51
8.1 INTRODUCTION 52
8.2 LARGE ENTERPRISES 53
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 53
9 MULTICHANNEL ORDER MANAGEMENT MARKET, BY INDUSTRY VERTICAL 55
9.1 INTRODUCTION 56
9.2 RETAIL, ECOMMERCE, AND WHOLESALE 57
9.3 MANUFACTURING 58
9.4 HEALTHCARE 59
9.5 FOOD AND BEVERAGE 59
9.6 OTHERS 60
10 MULTICHANNEL ORDER MANAGEMENT MARKET, BY REGION 62
10.1 INTRODUCTION 63
10.2 NORTH AMERICA 64
10.2.1 UNITED STATES 68
10.2.2 CANADA 69
10.3 EUROPE 69
10.3.1 UNITED KINGDOM 72
10.3.2 GERMANY 73
10.3.3 REST OF EUROPE 73
10.4 ASIA PACIFIC 73
10.4.1 CHINA 77
10.4.2 JAPAN 77
10.4.3 REST OF ASIA PACIFIC 77
10.5 LATIN AMERICA 78
10.5.1 BRAZIL 80
10.5.2 MEXICO 80
10.5.3 REST OF LATIN AMERICA 81
10.6 MIDDLE EAST AND AFRICA 81
10.6.1 MIDDLE EAST 84
10.6.2 AFRICA 84
11 COMPETITIVE LANDSCAPE 85
11.1 OVERVIEW 85
11.2 KEY PLAYERS OPERATING IN THE MULTICHANNEL ORDER MANAGEMENT MARKET 86
11.3 COMPETITIVE SCENARIO 87
11.3.1 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 88
11.3.2 NEW PRODUCT/SERVICE LAUNCHES AND PRODUCT ENHANCEMENT 89
11.3.3 MERGERS AND ACQUISITIONS 90
11.3.4 BUSINESS EXPANSIONS 90
12 COMPANY PROFILES 91
(Business Overview, Products/ Solutions/ Services Offered, Recent Developments, SWOT Analysis, and MnM View)*
12.1 INTRODUCTION 91
12.2 IBM 92
12.3 HCL 95
12.4 ORACLE 97
12.5 SALESFORCE 99
12.6 SAP 101
12.7 BRIGHTPEARL 103
12.8 FREESTYLE SOLUTIONS 104
12.9 LINNWORKS 105
12.10 SANDERSON 106
12.11 ZOHO 108
12.12 BROWNTAPE 110
12.13 CHANNELGRABBER 111
12.14 CLOUD COMMERCE PRO 112
12.15 CONTALOG 113
12.16 ECOMDASH 114
12.17 ETAIL SOLUTIONS 115
12.18 GEEKSELLER 116
12.19 MANAGEECOM 117
12.20 PRIMASELLER 118
12.21 SALESWARP 119
12.22 SELLERACTIVE 121
12.23 SELRO 122
12.24 STITCH LABS 123
12.25 TRADEGECKO 124
12.26 UNICOMMERCE 125
12.27 VINCULUM 126
*Details on Business Overview, Products/ Solutions/ Services Offered, Recent Developments, SWOT Analysis, and MnM View might not be captured in case of unlisted companies.
13 APPENDIX 127
13.1 DISCUSSION GUIDE 127
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 130
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 132
13.4 AVAILABLE CUSTOMIZATIONS 133
13.5 RELATED REPORTS 133
13.6 AUTHOR DETAILS 134

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