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[ 英語タイトル ] Global Customer Success Platform Market Analysis, 2020


Product Code : MarkNtel AdvisorsICT00115912
Survey : MarkNtel Advisors
Publish On : October, 2021
Category : ICT and Telecom
Study Area : Global
Report format : PDF
Sales price option (consumption tax not included)
Single User USD4850 / Question Form
Enterprise User USD7500 / Question Form
Natero, ChurnZero, Inc., ClientSuccess, Olestra, UserIQ, Planhat, Salesmachine Inc, etc.

[Report Description]

The increasing need for big data analytics in the sectors such as banking & finance, retail & e-commerce, and IT & telecom is generating the need for customer success platform market across the globe. Moreover, increasing usage of cloud computing, artificial intelligence and machine learning, and the need for data interpretation for developing strategies coupled with the enhancing employee’s business and analytical skills are key factors contributing to the growth of the Customer Success market across the globe.
According to MarkNtel Advisors’ research report titled “Global Customer Success Platform Market Analysis, 2019”, the Global Customer Success market is anticipated to grow at a CAGR of around 24% during 2020-25. The market is growing due to the increasing number of enterprises adopting digital technology. Moreover, in 2019, the North America region dominated the Global Customer Success Platform market on an account of increasing IT spending in the various industries such as banking & finance, telecom, and government & public sector also.
The cloud-based segment dominated the market in 2019 due to the benefits of a cloud-based solution such as easy maintenance, accessibility of data, and low cost of up-gradation. Moreover, the key factors such as gathering data from various sources and being present at a single place are the major contributors for the deployment of the Customer Success Platform market and the same trend is expected to maintain dominance in the forecast period of 2020-25. However, the on-premise deployment had a considerable share in 2019 due to factors such as low awareness about the benefit of cloud-based deployment and easy customization.
In 2019, the customer service segment acquired the major market share on an account of the increasing organization’s strategic outlook, greater operational efficiency. Moreover, by components the solution segment dominated the market in 2019, owing to the increasing number of large and small-medium enterprises and rising awareness about the deployment of the customer success platforms in various organizations, as stated in the MarkNtel Advisors in its research report “Global Customer Success Platform Market Analysis, 2020”.
Product Launches by the Companies to Create Stiff Competition
The key players in the Global Customer Success Platform market are Natero, ChurnZero, Inc., ClientSuccess, Olestra, UserIQ, Planhat, Salesmachine Inc, etc. These companies are launching new products to gain a competitive edge in the industry.
A few of the instances of the new product launch by the companies are: In 2019, Gainsight, the provider of customer growth solution launched “Gainsight PX” for the organizations to help in the data-driven decisions. Moreover, UserIQ launched a mobile app to support the customer success market.
Key Questions Answered in the Market Research Report
1. What are the key market statistics (Market Overview, Market Size, Forecast, CAGR, Market Segmentation, Market Shares) of Global Customer Success Platform Market?
2. What are the key market or technology trends in Global Customer Success Platform Market?
3. What are the significant innovations, technology upgrades, opportunities, regulations, growth drivers and challenges in the Global Customer Success Platform Market?
4. Who are the key competitors or market players and how they perform in global competitive benchmarking matrix?
5. What are the key results derived from the market surveys conducted during the course of Global Customer Success Platform Market study?

1. Introduction
1.1. Research Process
1.2. Assumption
1.3. Market Share
1.4. Market Definition
2. Executive Summary
3. Global Customer Success Platform Market Analysis, 2015-2025F
3.1. Market Size & Analysis
3.1.1. Market Revenues
3.2. Market Share & Analysis
3.2.1. By Application
3.2.1.1. Sales & Marketing Management
3.2.1.2. Customer Experience Management
3.2.1.3. Risk & Compliance management
3.2.1.4. Customer Service
3.2.1.5. Others
3.2.2. By Components
3.2.2.1. Solution
3.2.2.2. Services
3.2.3. By Deployment Mode
3.2.3.1. On-Premise
3.2.3.2. Cloud
3.2.4. By Organization Size
3.2.4.1. Large Enterprise
3.2.4.2. Small & Medium Enterprise
3.2.5. By Industry Vertical
3.2.5.1. BFSI
3.2.5.2. IT & Telecommunication
3.2.5.3. Government & Public Sector
3.2.5.4. Healthcare & Lifesciences
3.2.5.5. Others
3.2.6. By Region
3.2.6.1. North America
3.2.6.2. South America
3.2.6.3. Europe
3.2.6.4. Asia-Pacific
3.2.6.5. Middle East & Africa
3.2.7. By Company
3.2.7.1. Revenue Shares
3.2.7.2. Strategic Factorial Indexing
3.2.7.3. Competitor Placement in Markntel Quadrant
4. North America Customer Success Platform Market Analysis, 2015- 2025F
4.1. Market Size & Analysis
4.1.1. Market Revenues
4.2. Market Share & Analysis
4.2.1. By Application
4.2.2. By Components
4.2.3. By Deployment Type
4.2.4. By Industry Vertical
4.2.5. By Country
4.2.5.1. US
4.2.5.2. Mexico
4.2.5.3. Canada
4.3. The US Customer Success Platform Market Analysis, 2015-2025F
4.3.1. Market Size & Analysis
4.3.1.1. Market Revenues
4.3.2. Market Share & Analysis
4.3.2.1. By Application
4.3.2.2. By Components
4.3.2.3. By Deployment Type
4.3.2.4. By Industry Vertical
4.3.2.5. By Region
4.4. Canada Customer Success Platform Market Analysis, 2015-2025F
4.4.1. Market Size & Analysis
4.4.1.1. Market Revenues
4.4.2. Market Share & Analysis
4.4.2.1. By Application
4.4.2.2. By Components
4.4.2.3. By Deployment Type
4.4.2.4. By Industry Vertical
4.4.2.5. By Region
4.5. Mexico Customer Success Platform Market Analysis, 2015-2025F
4.5.1. Market Size & Analysis
4.5.1.1. Market Revenues
4.5.2. Market Share & Analysis
4.5.2.1. By Application
4.5.2.2. By Components
4.5.2.3. By Deployment Type
4.5.2.4. By Industry Vertical
4.5.2.5. By Region
5. South America Customer Success Platform Market Analysis, 2015- 2025F
5.1. Market Size & Analysis
5.1.1. Market Revenues
5.2. Market Share & Analysis
5.2.1. By Application
5.2.2. By Components
5.2.3. By Deployment Type
5.2.4. By Industry Vertical
5.2.5. By Country
5.2.5.1. Brazil
5.2.5.2. Others
6. Brazil Customer Success Platform Market Analysis, 2015-2025F
6.1. Market Size & Analysis
6.1.1. Market Revenues
6.2. Market Share & Analysis
6.2.1. By Application
6.2.2. By Components
6.2.3. By Deployment Type
6.2.4. By Industry Vertical
6.2.5. By Region
7. Europe Customer Success Platform Market Analysis, 2015- 2025F
7.1. Market Size & Analysis
7.1.1. Market Revenues
7.2. Market Share & Analysis
7.2.1. By Application
7.2.2. By Components
7.2.3. By Deployment Type
7.2.4. By Industry Vertical
7.2.5. By Country
7.2.5.1. Germany
7.2.5.2. France
7.2.5.3. Italy
7.2.5.4. U.K
7.2.5.5. Others
7.3. Germany Customer Success Platform Market Analysis, 2015-2025F
7.3.1. Market Size & Analysis
7.3.1.1. Market Revenues
7.3.2. Market Share & Analysis
7.3.2.1. By Application
7.3.2.2. By Components
7.3.2.3. By Deployment Type
7.3.2.4. By Industry Vertical
7.3.2.5. By Region
7.4. France Customer Success Platform Market Analysis, 2015-2025F
7.4.1. Market Size & Analysis
7.4.1.1. Market Revenues
7.4.2. Market Share & Analysis
7.4.2.1. By Application
7.4.2.2. By Components
7.4.2.3. By Deployment Type
7.4.2.4. By Industry Vertical
7.4.2.5. By Region
7.5. Italy Customer Success Platform Market Analysis, 2015-2025F
7.5.1. Market Size & Analysis
7.5.1.1. Market Revenues
7.5.2. Market Share & Analysis
7.5.2.1. By Application
7.5.2.2. By Components
7.5.2.3. By Deployment Type
7.5.2.4. By Industry Vertical
7.5.2.5. By Region
7.6. The UK Customer Success Platform Market Analysis, 2015-2025F
7.6.1. Market Size & Analysis
7.6.1.1. Market Revenues
7.6.2. Market Share & Analysis
7.6.2.1. By Application
7.6.2.2. By Components
7.6.2.3. By Deployment Type
7.6.2.4. By Industry Vertical
7.6.2.5. By Region
8. Asia-Pacific Customer Success Platform Market Analysis, 2015- 2025F
8.1. Market Size & Analysis
8.1.1. Market Revenues
8.2. Market Share & Analysis
8.2.1. By Application
8.2.2. By Components
8.2.3. By Deployment Type
8.2.4. By Industry Vertical
8.2.5. By Country
8.2.5.1. China
8.2.5.2. India
8.2.5.3. Japan
8.2.5.4. South Korea
8.2.5.5. Others
8.3. China Customer Success Platform Market Analysis, 2015-2025F
8.3.1. Market Size & Analysis
8.3.1.1. Market Revenues
8.3.2. Market Share & Analysis
8.3.2.1. By Application
8.3.2.2. By Components
8.3.2.3. By Deployment Type
8.3.2.4. By Industry Vertical
8.3.2.5. By Region
8.4. India Customer Success Platform Market Analysis, 2015-2025F
8.4.1. Market Size & Analysis
8.4.1.1. Market Revenues
8.4.2. Market Share & Analysis
8.4.2.1. By Application
8.4.2.2. By Components
8.4.2.3. By Deployment Type
8.4.2.4. By Industry Vertical
8.4.2.5. By Region
8.5. Japan Customer Success Platform Market Analysis, 2015-2025F
8.5.1. Market Size & Analysis
8.5.1.1. Market Revenues
8.5.2. Market Share & Analysis
8.5.2.1. By Application
8.5.2.2. By Components
8.5.2.3. By Deployment Type
8.5.2.4. By Industry Vertical
8.5.2.5. By Region
8.6. South Korea Customer Success Platform Market Analysis, 2015-2025F
8.6.1. Market Size & Analysis
8.6.1.1. Market Revenues
8.6.2. Market Share & Analysis
8.6.2.1. By Application
8.6.2.2. By Components
8.6.2.3. By Deployment Type
8.6.2.4. By Industry Vertical
8.6.2.5. By Region
9. Middle East Customer Success Platform Market Analysis, 2015- 2025F
9.1. Market Size & Analysis
9.1.1. Market Revenues
9.2. Market Share & Analysis
9.2.1. By Application
9.2.2. By Components
9.2.3. By Deployment Type
9.2.4. By Industry Vertical
9.2.5. By Country
9.2.5.1. Saudi Arabia
9.2.5.2. UAE
9.2.5.3. Qatar
9.2.5.4. Turkey
9.3. Saudi Arabia Customer Success Platform Market Analysis, 2015-2025F
9.3.1. Market Size & Analysis
9.3.1.1. Market Revenues
9.3.2. Market Share & Analysis
9.3.2.1. By Application
9.3.2.2. By Components
9.3.2.3. By Deployment Type
9.3.2.4. By Industry Vertical
9.3.2.5. By Region
9.4. UAE Customer Success Platform Market Analysis, 2015-2025F
9.4.1. Market Size & Analysis
9.4.1.1. Market Revenues
9.4.2. Market Share & Analysis
9.4.2.1. By Application
9.4.2.2. By Components
9.4.2.3. By Deployment Type
9.4.2.4. By Industry Vertical
9.4.2.5. By Region
9.5. Turkey Customer Success Platform Market Analysis, 2015-2025F
9.5.1. Market Size & Analysis
9.5.1.1. Market Revenues
9.5.2. Market Share & Analysis
9.5.2.1. By Application
9.5.2.2. By Components
9.5.2.3. By Deployment Type
9.5.2.4. By Industry Vertical
9.5.2.5. By Region
10. Africa Customer Success Platform Market Analysis, 2015- 2025F
10.1. Market Size & Analysis
10.1.1. Market Revenues
10.2. Market Share & Analysis
10.2.1. By Application
10.2.2. By Components
10.2.3. By Deployment Type
10.2.4. By Industry Vertical
10.2.5. By Country
10.2.5.1. Turkey
10.2.5.2. South Africa
10.2.5.3. Egypt
11. South Africa Customer Success Platform Market Analysis, 2015-2025F
11.1. Market Size & Analysis
11.1.1. Market Revenues
11.2. Market Share & Analysis
11.2.1. By Application
11.2.2. By Components
11.2.3. By Deployment Type
11.2.4. By Industry Vertical
11.2.5. By Region
12. Global Customer Success Platform Market Policies, Regulations, Product Standards
13. Global Customer Success Platform Market Trends & Insights
14. Global Customer Success Platform Market Dynamics
14.1. Growth Drivers
14.2. Challenges
14.3. Impact Analysis
15. Global Customer Success Platform Market Hotspot and Opportunities
16. Global Customer Success Platform Market Key Strategic Imperatives for Success and Growth
17. Competition Analysis
17.1. Competition Matrix
17.1.1. Product Portfolio
17.1.2. Brand Specialization
17.1.3. Target Markets
17.1.4. Target End Users
17.1.5. Research & Development
17.1.6. Strategic Alliances
17.1.7. Strategic Initiatives
17.2. Company Profiles (Business Description, Product Segments, Business Segments, Financials, Strategic Alliances/ Partnerships, Future Plans)
17.2.1. Gainsight
17.2.2. Salesforce
17.2.3. Natero
17.2.4. Totango
17.2.5. Amity
17.2.6. Strikedeck
17.2.7. Churnzero
17.2.8. ClientSuccess
17.2.9. Bolstra
17.2.10. UserIQ
18. Disclaimer

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