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[ 英語タイトル ] Interactive Kiosk Market by Type (Bank Kiosks, Self-Service Kiosks, and Vending Kiosks), Vertical (Retail, Healthcare, Banking & Financial Services, Government, Transportation, Hospitality, Entertainment), Offering, & Geography - Global Forecast to 2023


Product Code : MNMSE00108751
Survey : MarketsandMarkets
Publish On : February, 2021
Category : Semiconductor and Electronics
Study Area : Global
Report format : PDF
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[Report Description]

“Increasing interest of customers in self-service interactive kiosks drives the interactive kiosk market”
The interactive kiosk market is expected to be valued at USD 30.53 billion by 2023, at a CAGR of 5.69% between 2017 and 2023. The market growth can be attributed to several factors such as enhanced shopping experience for customers in the retail industry, and cost-effective and efficient medium for operation and geographic expansion of businesses. However, the high initial cost and requirement of regular maintenance of the kiosks and rising cyber-crime incidents are expected to hamper the growth of the market.
“Vending kiosks held the largest share of the interactive kiosk market in 2016”
The vending kiosks held the largest share in the interactive kiosk market in 2016. Vending kiosks are the automated machines that provide various items such as snacks, beverages, alcohol, cigarettes, and lottery tickets to consumers after insertion of money or credit card in it. It is a product-dispensing kiosk that works as an all-in-one machine that is capable of handling the marketing and sales (till receiving the payment) activities. It is primarily used in retail stores, quick-service restaurants, hotels, airports, railway stations, malls, and so on.
“North America expected to hold the largest share of the market during the forecast period”
North America held the largest share of the interactive kiosk market in 2016 in terms of revenue, and the trend is expected to continue during the forecast period. The market in North America is driven by the presence of several end-user industries such as retail, healthcare, entertainment, and transportation in the countries such as the US, Canada, and Mexico. The market is witnessing growth due to the favorable economic conditions and increasing demand for vending kiosks in this region.

Breakdown of primary participants:
• By Company Type: Tier 1 = 25%, Tier 2 = 35%, and Tier 3 = 40%
• By Designation: C-Level Executives = 35%, Directors = 25%, and Others = 40%
• By Region: Europe = 43%, APAC = 29%, North America = 14%, and RoW = 14%
Some of the major players operating in the interactive kiosk market are as follows:
1. KIOSK Information Systems (US)
2. NCR Corporation (US)
3. SlabbKiosks (US)
4. IBM (US)
5. Diebold Nixdorf (US)
6. Embross (Canada)
7. IER SAS (France)
8. Meridian (US)
9. REDYREF (US)
10. Advantech Co. (Taiwan)
11. NEXCOM International Co. (Taiwan)
12. KAL (UK)

Research Coverage:
In this report, the interactive kiosk market has been segmented on the basis of offering, type, vertical, and geography. The report also discusses the drivers, restraints, opportunities, challenges, and winning imperatives pertaining to the market. It gives a detailed view of the market across four main regions—North America, Europe, APAC, and RoW. Value chain analysis has been included in the report, along with the key players and their competitive analysis in the interactive kiosk ecosystem.

Reasons to Buy the Report:
• This report includes statistics for the interactive kiosk market based on offering, type, vertical, and geography along with their respective market sizes.
• Value chain analysis and key industry trends have been provided for the market.
• Major drivers, restraints, opportunities, and challenges for the interactive kiosk market have been provided in detail in this report.
• This report would help stakeholders to understand their competitors better and gain more insights to enhance their position in the market. The competitive landscape section includes competitor ecosystem and the recent development strategies adopted by the key players in the market such as product launches and developments, partnerships, and mergers and acquisitions.

TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF STUDY 15
1.2 DEFINITION 15
1.3 SCOPE OF MARKET 16
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED FOR STUDY 16
1.4 CURRENCY 17
1.5 PACKAGE SIZE 17
1.6 LIMITATIONS 17
1.7 MARKET STAKEHOLDERS 17
2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.1.1 List of major secondary sources 19
2.1.1.2 Secondary sources 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Primary interviews with experts 20
2.1.2.2 Breakdown of primaries 21
2.1.2.3 Key data from primary sources 21
2.2 SECONDARY AND PRIMARY RESEARCH 22
2.2.1 KEY INDUSTRY INSIGHTS 22
2.3 MARKET SIZE ESTIMATION 23
2.3.1 BOTTOM-UP APPROACH 23
2.3.1.1 Approach for capturing the market share by bottom-up analysis (demand side) 24
2.3.2 TOP-DOWN APPROACH 24
2.3.2.1 Approach for capturing the market share by top-down analysis (supply side) 24
2.4 DATA TRIANGULATION 26
2.5 RESEARCH ASSUMPTIONS 27
3 EXECUTIVE SUMMARY 28
4 PREMIUM INSIGHTS 33
4.1 MAJOR OPPORTUNITIES IN INTERACTIVE KIOSK MARKET 33
4.2 INTERACTIVE KIOSK MARKET, BY TYPE 33
4.3 INTERACTIVE KIOSK MARKET IN APAC, BY COUNTRY AND VERTICAL 34
4.4 GLOBAL INTERACTIVE KIOSK MARKET, 2016 35
4.5 INTERACTIVE KIOSK MARKET, BY VERTICAL 35
5 MARKET OVERVIEW 36
5.1 INTRODUCTION 36
5.2 MARKET DYNAMICS 36
5.2.1 DRIVERS 37
5.2.1.1 Increasing interest of customers in self-service interactive kiosks 37
5.2.1.2 Enhanced shopping experience for customers 37
5.2.1.3 Cost-effective and efficient medium for operations and geographic expansion of businesses 38
5.2.2 RESTRAINTS 38
5.2.2.1 High initial cost and need for regular maintenance of interactive kiosks 38
5.2.2.2 Rising cybercrime incidents likely to hamper adoption of interactive kiosks 38
5.2.3 OPPORTUNITIES 39
5.2.3.1 Integration of intelligent personal assistant and knowledge navigator technology 39
5.2.4 CHALLENGES 39
5.2.4.1 Rise in the use of tablets and mobile kiosks for online shopping 39
5.2.4.2 Changes in technological environment influencing the sustainable success of kiosk applications 40
5.2.5 WINNING IMPERATIVE 40
5.2.5.1 Rising development of interactive kiosks for physically challenged individuals 40
6 INDUSTRY TRENDS 41
6.1 INTRODUCTION 41
6.2 VALUE CHAIN ANALYSIS 41
6.3 REGULATORY STANDARDS 42
6.4 KEY TRENDS 43
6.4.1 INCREASING USE OF CUSTOMIZED INTERACTIVE KIOSKS 43
6.4.2 INCREASING USE OF HIGH-RESOLUTION DISPLAYS IN INTERACTIVE KIOSKS 43
7 INTERACTIVE KIOSK MARKET, BY OFFERING 44
7.1 INTRODUCTION 45
7.2 HARDWARE 46
7.2.1 DISPLAYS 46
7.2.2 PRINTERS 46
7.2.3 OTHERS 47
7.3 SOFTWARE & SERVICES 47

8 INTERACTIVE KIOSK MARKET, BY TYPE 48
8.1 INTRODUCTION 49
8.2 BANK KIOSKS 51
8.3 SELF-SERVICE KIOSKS 53
8.3.1 INFORMATION KIOSKS 55
8.3.2 TICKETING KIOSKS 57
8.3.3 PHOTO KIOSKS 58
8.3.4 PATIENT INTERACTIVE KIOSKS 59
8.3.5 CHECK-IN KIOSKS 60
8.3.6 EMPLOYMENT KIOSKS 62
8.3.7 CASINO KIOSKS 63
8.3.8 OTHERS 64
8.4 VENDING KIOSKS 66
8.4.1 FOOD & BEVERAGE VENDING KIOSKS 67
8.4.2 OTHERS 69
9 INTERACTIVE KIOSK MARKET, BY VERTICAL 70
9.1 INTRODUCTION 71
9.2 RETAIL 73
9.3 HEALTHCARE 75
9.4 BANKING AND FINANCIAL SERVICES 76
9.5 GOVERNMENT 78
9.6 TRANSPORTATION 79
9.6.1 ROADWAY TRANSPORT 80
9.6.2 RAILWAY TRANSPORT 80
9.6.3 AIRWAY TRANSPORT 80
9.7 HOSPITALITY 82
9.8 ENTERTAINMENT 83
9.9 OTHERS 84
10 GEOGRAPHIC ANALYSIS 85
10.1 INTRODUCTION 86
10.2 NORTH AMERICA 87
10.2.1 US 91
10.2.2 CANADA 92
10.2.3 MEXICO 92
10.3 EUROPE 92
10.3.1 GERMANY 96
10.3.2 UK 96
10.3.3 FRANCE 97
10.3.4 REST OF EUROPE 97

10.4 APAC 97
10.4.1 CHINA 101
10.4.2 JAPAN 101
10.4.3 SOUTH KOREA 102
10.4.4 INDIA 102
10.4.5 REST OF APAC 102
10.5 REST OF THE WORLD (ROW) 102
11 COMPETITIVE LANDSCAPE 106
11.1 INTRODUCTION 106
11.2 MARKET RANKING OF PLAYERS, 2016 107
11.3 COMPETITIVE LEADERSHIP MAPPING 108
11.3.1 VISIONARY LEADERS 108
11.3.2 DYNAMIC DIFFERENTIATORS 108
11.3.3 INNOVATORS 108
11.3.4 EMERGING COMPANIES 108
11.4 STRENGTH OF PRODUCT PORTFOLIO (25 COMPANIES) 110
11.5 BUSINESS STRATEGY EXCELLENCE (25 PLAYERS) 111
25 Companies analyzed across this ecosystem are - KIOSK Information Systems, NCR Corporation, SlabbKiosks, IBM, Diebold Nixdorf, Embros, IER SAS, Meridian, REDYREF, Advantech Co., NEXCOM International Co., KAL, ASRock, Kontron, Siemens, Flex, Rosendahl Conceptkiosk A/S, Aarna Solutions,Qtel Comtech, Mootek Technologies, Precision Metal Works, Hashtech Systems, ZIVELO, IntuiLab, Aila Technologies
11.6 COMPETITIVE SCENARIO 112
12 COMPANY PROFILE 114
(Business Overview, Products Offered, Product Offering Scorecard, Business Strategy Scorecard, Recent Developments, Key Relationships)*
12.1 INTRODUCTION 114
12.2 KIOSK INFORMATION SYSTEMS 115
12.3 NCR CORPORATION 118
12.4 SLABBKIOSKS 123
12.5 IBM CORPORATION 126
12.6 DIEBOLD NIXDORF, INCORPORATED 129
12.7 EMBROSS 133
12.8 IER SAS 136
12.9 MERIDIAN 139
12.10 REDYREF 142
12.11 ADVANTECH CO., LTD. 145
12.12 NEXCOM INTERNATIONAL CO., LTD. 149
12.13 KAL 153
*Details on Business Overview, Products Offered, Product Offering Scorecard, Business Strategy Scorecard, Recent Developments, Key Relationships might not be captured in case of unlisted companies.

12.14 KEY INNOVATORS 156
12.14.1 PRECISION METAL WORKS 156
12.14.2 HASHTECH SYSTEMS PVT. LTD. 156
12.14.3 ZIVELO 156
12.14.4 INTUILAB SA 157
12.14.5 AILA TECHNOLOGIES, INC. 157
13 APPENDIX 158
13.1 DISCUSSION GUIDE 158
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 160
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 162
13.4 AVAILABLE CUSTOMIZATIONS 163
13.5 RELATED REPORTS 163
13.6 AUTHOR DETAILS 164

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