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[ 英語タイトル ] Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021


Product Code : MNMICT00108018
Survey : MarketsandMarkets
Publish On : February, 2021
Category : ICT and Telecom
Study Area : Global
Report format : PDF
Sales price option (consumption tax not included)
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[Report Description]

“The growing need for a highly scalable centralized system for the management of field services is expected to drive the Field Service Management (FSM) market”
The FSM market size is expected to grow from USD 1.78 billion in 2016 to USD 3.61 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.1%. The FSM market is driven by factors such as need for a centralized system for the management of field services, need for real-time collaboration, along with the ever-evolving demand for increasing operational efficiency and reducing operational costs. However, security concerns with respect to access to confidential data and lack of awareness about the benefits of FSM solutions limit the growth of the market.
“Mobile field execution solution segment is expected to grow at the highest CAGR during the forecast period”
Due to growing need for quick service delivery, real-time collaboration, and scalable solution to achieve improved customer experience, the mobile field execution solution is expected to grow at the highest CAGR during the forecast period.
“Implementation services segment is expected to contribute to the largest market share during the forecast period”
In terms of services, implementation is the highest contributing services segment. The implementation services segment provides end-to-end support to organizations, which is the main reason for its higher adoption. The implementation services type is gaining traction in the FSM market as it helps organizations in identifying the project scope; designing the plan layout; optimizing data quality & delivery through testing, building, and deploying, and integrating FSM solutions with clients existing systems suiting the organizational business needs; and assisting trained professionals in enabling the smooth implementation of FSM solutions.
“Asia-Pacific is expected to have the highest growth rate during the forecast period”
Asia-Pacific (APAC) includes emerging economies, such as China, Australia, Singapore, and India, which are rapidly deploying FSM solutions. APAC is expected to grow at the highest CAGR during the forecast period. This is mainly due to the increasing number of cloud service providers, investments in infrastructure, smartphone users, and many emerging industries in the region. The North American region is expected to be the largest revenue-generating region for FSM solution and service providers in 2016. This is due to the high focus on innovation and technology adoption, especially in the developed economies of North America.
In-depth interviews were conducted with the CEOs, marketing directors, other innovation & technology directors, and executives from various key organizations operating in the FSM market place.
 By company type: Tier 1: 41%, Tier 2: 38%, and Tier 3: 21%
 By designation: C-Level: 73%, Director Level: 17%, and Others: 10%
 By region: North America: 58%, Europe: 17%, APAC: 18%, and RoW: 7%

The report includes the study of key players offering FSM solutions and services: Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial And Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.).
Research Coverage:
The report includes in-depth competitive analysis of these key players in the FSM market with their company profiles; Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis; recent developments; and key market strategies. The research report segments the FSM market by solution and service, deployment type, user type, industry vertical, and region.
Reasons to Buy the Report
The FSM market has been segmented by solutions and services, deployment type, user type, industry, and region. The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the end-users and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

TABLE OF CONTENTS

1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 14
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED FOR THE STUDY 15
1.4 CURRENCY 16
1.5 LIMITATIONS 16
1.6 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 18
2.1.1.1 Key data from secondary sources 18
2.1.2 PRIMARY DATA 19
2.1.2.1 Key data from primary sources 19
2.1.2.2 Key industry insights 20
2.1.2.3 Breakdown of primary interviews 20
2.2 MARKET SIZE ESTIMATION 21
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.4 VENDOR DIVE MATRIX 23
2.4.1 QUADRANT DESCRIPTION 24
2.5 ASSUMPTIONS 25
3 EXECUTIVE SUMMARY 26
4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET 31
4.2 FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS
(2016–2021) 31
4.3 FIELD SERVICE MANAGEMENT MARKET: BY TOP THREE INDUSTRY VERTICALS AND REGIONS (2016) 32
4.4 FIELD SERVICE MANAGEMENT SOLUTIONS MARKET POTENTIAL (2016–2021) 32
4.5 FIELD SERVICE MANAGEMENT USER TYPE MARKET (2016–2021) 33
4.6 FIELD SERVICE MANAGEMENT MARKET SNAPSHOT, BY SERVICE (2016–2021) 33
4.7 LIFECYCLE ANALYSIS, BY REGION 34

5 MARKET OVERVIEW 35
5.1 INTRODUCTION 36
5.2 EVOLUTION 36
5.3 MARKET SEGMENTATION 37
5.3.1 BY SOLUTION 37
5.3.2 BY SERVICE 38
5.3.3 BY DEPLOYMENT TYPE 38
5.3.4 BY USER TYPE 38
5.3.5 BY INDUSTRY VERTICAL 39
5.3.6 BY REGION 39
5.4 MARKET DYNAMICS 40
5.4.1 DRIVERS 41
5.4.1.1 Need to maximize productivity of business processes 41
5.4.1.2 Need for an integrated, robust, and centralized system for FSM 41
5.4.1.3 Technological development leading to opportunities for new business models 41
5.4.2 RESTRAINTS 41
5.4.2.1 Slow growth in the developing and under developed countries 41
5.4.2.2 Security concerns with respect to access to confidential data 42
5.4.3 OPPORTUNITIES 42
5.4.3.1 Cloud-based deployment solutions 42
5.4.3.2 Integration of FSM and big data analytics 42
5.4.3.3 Rising demand for mobility solutions for real-time visibility 42
5.4.4 CHALLENGES 43
5.4.4.1 Lack of expertise at the management and executive level 43
5.4.4.2 Heavy reliance on scheduled maintenance rather than on predictive maintenance 43
6 INDUSTRY TRENDS 44
6.1 INTRODUCTION 44
6.2 VALUE CHAIN ANALYSIS 44
6.3 FIELD SERVICE MANAGEMENT ARCHITECTURE 45
6.4 STRATEGIC BENCHMARKING 46
7 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SOLUTION 47
7.1 INTRODUCTION 48
7.2 REPORTING AND DASHBOARDS 49
7.3 MOBILE FIELD EXECUTION 50
7.4 TRACKING AND PERFORMANCE MANAGEMENT 51
7.5 SCHEDULE AND DISPATCH 52
7.6 WORK ORDER MANAGEMENT 54
7.7 BILLING AND INVOICING 55
7.8 INVENTORY MANAGEMENT 56
8 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SERVICE 57
8.1 INTRODUCTION 58
8.2 IMPLEMENTATION 59
8.3 TRAINING AND SUPPORT 60
8.4 CONSULTING 61
9 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE 62
9.1 INTRODUCTION 63
9.2 CLOUD 64
9.3 ON-PREMISES 65
10 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY USER TYPE 66
10.1 INTRODUCTION 67
10.2 SMALL AND MEDIUM ENTERPRISES (SMES) 68
10.3 LARGE ENTERPRISES 69
11 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY VERTICAL 72
11.1 INTRODUCTION 73
11.2 ENERGY AND UTILITIES 74
11.3 MANUFACTURING 75
11.4 CONSTRUCTION AND REAL ESTATE 75
11.5 TRANSPORTATION AND LOGISTICS 76
11.6 HEALTHCARE 77
11.7 FINANCIAL SERVICES 77
11.8 TELECOM AND IT 78
11.9 OTHERS 79
12 GEOGRAPHIC ANALYSIS 81
12.1 INTRODUCTION 82
12.2 NORTH AMERICA 83
12.3 EUROPE 87
12.4 ASIA-PACIFIC 90
12.5 MIDDLE EAST AND AFRICA 93
12.6 LATIN AMERICA 96
13 COMPETITIVE LANDSCAPE 99
13.1 OVERVIEW 99
13.2 COMPETITIVE SITUATIONS AND TRENDS 100
13.2.1 NEW PRODUCT LAUNCHES 101
13.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 102
13.2.3 MERGERS AND ACQUISITIONS 103
13.3 MNM DIVE: FIELD SERVICE MANAGEMENT SYSTEM VENDOR SCORECARD 104
14 COMPANY PROFILES 106
14.1 INTRODUCTION 106
(Overview, Financials, Products & Services, Strategy, and Developments)*
14.2 ORACLE CORPORATION 107
14.3 SAP SE 110
14.4 INTERNATIONAL BUSINESS MACHINES CORPORATION 113
14.5 MICROSOFT CORPORATION 116
14.6 CLICKSOFTWARE TECHNOLOGIES 119
14.7 INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS) 121
14.8 SERVICEPOWER TECHNOLOGIES PLC 124
14.9 SERVICEMAX, INC. 127
14.10 INFOR 129
14.11 ASTEA INTERNATIONAL, INC. 131
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.
14.12 KEY INNOVATORS 133
14.12.1 OVERIT S.P.A 133
14.12.1.1 Business overview 133
14.12.1.2 Key strategies 133
14.12.2 GEO 134
14.12.2.1 Business overview 134
14.12.2.2 Key strategies 134
15 APPENDIX 135
15.1 OTHER DEVELOPMENTS 135
15.2 INDUSTRY EXCERPTS 138
15.3 DISCUSSION GUIDE 139
15.4 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 142
15.5 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 144
15.6 AVAILABLE CUSTOMIZATIONS 145
15.7 RELATED REPORTS 145
15.8 AUTHOR DETAILS 146

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