One Stop Solution For In-Depth Market Research Reports

詳細な市場調査レポートのワンストップソリューション

Home    >    ICT AND TELECOM   >   Cloud Field Service Management Market

クラウドフィールドサービス管理市場ー業界洞察、主要プレーヤー・企業別、成長機会別、最新傾向別、開発別、主要な成長ドライバー別、主要な課題別によってセグメンテーション、予測 2022年


[ 英語タイトル ] Cloud Field Service Management Market by Solution (Mobile Field Service Management, Scheduling and Dispatch), Service, Organization Size, Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), Vertical, and Region - Global Forecast to 2022


Product Code : MNMICT00108764
Survey : MarketsandMarkets
Publish On : August, 2021
Category : ICT and Telecom
Study Area : Global
Report format : PDF
Sales price option (consumption tax not included)
Single User USD5650 / Question Form
5 User USD6650 / Question Form
Enterprise User USD10000 / Question Form

[Report Description]

Rising demand to enhance operational productivity and reduce operating costs, and the emergence of Internet of Things (IoT) are the major factors driving the growth of the cloud Field Service Management (FSM) market.
The global cloud FSM market size is expected to grow from USD 1,013.2 million in 2017 to USD 2,254.5 million by 2022, at a Compound Annual Growth Rate (CAGR) of 17.3% during the forecast period. The cloud FSM market growth is driven by various factors, such as the need for business agility, demand for faster deployment and scalability, increasing awareness about the cloud technology among enterprises globally, and the necessity to reduce the cost of ownership. However, enterprises face some obstacles, due to lack of awareness about cloud FSM solutions and the concerns regarding regulatory compliance.

The mobile FSM solution is expected to have the highest growth rate during the forecast period.
Mobile FSM solutions enable field employees to plan their routes efficiently. Moreover, field operations can be easily automated using mobile FSM solutions, leading to enhanced service delivery and Return on Investment (RoI). Managers can easily locate their field employees using the mobile FSM solutions, which provide real-time location updates.

The integration and migration service is expected to have the highest growth rate during the forecast period.
Integration and migration services help organizations deploy the cloud FSM solutions in the most appropriate way. Integration and migration services also offer various benefits, including desired business outcomes, faster time to market, enhanced service delivery, and reduced costs. Implementing the correct cloud FSM solution in the right manner enables customers to perform their daily tasks more efficiently and quickly.

North America is estimated to have the largest market share in 2017, while Asia Pacific (APAC) is expected to have the highest CAGR during the forecast period.
North America is expected to have the largest market size during the forecast period, as organizations in the region are shifting toward cloud-based solutions and services due to the increasing adoption of digital business strategies. Furthermore, North American organizations are investing significantly on advanced technologies to gain a competitive market advantage and improve business operations. The APAC region is expected to be the fastest-growing region in the global cloud FSM market during the forecast period. The key reasons for the high growth rate in APAC include the positive economic outlook in the region, increased spending on Information Technology (IT) infrastructure, and the focus of cloud FSM solutions to drive customer experience and improve operational issues.

The break-up of the profiles of the primary participants is given below:
• By Company: Tier I – 43%, Tier II – 35%, and Tier III – 22%
• By Designation: C-Level – 60%, D-Level – 25%, and Others – 15%
• By Region: North America – 44%, Europe – 25%, APAC – 21%, and RoW – 10%
The following key cloud FSM providers are profiled in the report:
1. Industrial and Financial Systems (IFS) AB (Sweden, Europe)
2. ServiceNow, Inc. (California, US)
3. Salesforce.com, Inc. (California, US)
4. SAP SE (Germany, Europe)
5. Oracle Corporation (California, US)
6. International Business Machines (IBM) Corporation (New York, US)
7. ServicePower Technologies plc (Cheshire, UK)
8. ClickSoftware Technologies Ltd. (Massachusetts, US)
9. ServiceMax, Inc. (California, US)
10. Acumatica, Inc. (Washington, US)
11. Microsoft Corporation (Washington, US)
12. Astea International Inc. (Pennsylvania, US)

Research Coverage
The cloud FSM market has been segmented on the basis of types, organization size, deployment models, verticals, and regions. A detailed analysis of the key industry players has been done to provide key insights into their business overviews, services, key strategies, new service launches, partnerships, agreements and collaborations, business expansions, and competitive landscape associated with the cloud FSM market.

The report will help the market leaders/new entrants in this market in the following ways:
• This report segments the cloud FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across different regions.
• This report helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
• This report helps stakeholders better understand their competitors and gain more insights to improve their position in the market. The competitive landscape section includes the vendor comparison of the top market players in the cloud FSM market.

TABLE OF CONTENTS

1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 15
1.4 YEARS CONSIDERED FOR THE STUDY 15
1.5 CURRENCY 16
1.6 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 19
2.1.2 PRIMARY DATA 19
2.1.2.1 Breakdown of primaries 19
2.1.2.2 Key industry insights 20
2.2 MARKET SIZE ESTIMATION 22
2.3 RESEARCH ASSUMPTIONS 24
2.4 LIMITATIONS 24
3 EXECUTIVE SUMMARY 25
4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD FIELD SERVICE MANAGEMENT MARKET 28
4.2 CLOUD FIELD SERVICE MANAGEMENT MARKET: MARKET SIZE OF DEPLOYMENT MODELS, 2017–2022 28
4.3 MARKET INVESTMENT SCENARIO 29
4.4 CLOUD FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2017–2022 29
5 MARKET OVERVIEW AND INDUSTRY TRENDS 30
5.1 INTRODUCTION 30
5.2 REGULATORY IMPLICATIONS 30
5.2.1 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI-DSS) 30
5.2.2 FEDERAL INFORMATION SECURITY MANAGEMENT ACT (FISMA) 30
5.2.3 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION/ INTERNATIONAL ELECTROTECHNICAL COMMISSION 27018 ((ISO/IEC 27018) 31
5.3 INNOVATION SPOTLIGHT 31
5.4 CLOUD FIELD SERVICE MANAGEMENT MARKET: BY BUSINESS FUNCTION 32
5.4.1 HUMAN RESOURCES 32
5.4.2 INFORMATION TECHNOLOGY 32
5.4.3 FINANCE 32
5.4.4 OPERATION 32
5.5 MARKET DYNAMICS 32
5.5.1 DRIVERS 34
5.5.1.1 Increasing demand to enhance operational productivity and reduce operating costs 34
5.5.1.2 Focus on offering enhanced customer experience and engagement 34
5.5.1.3 Emergence of IoT 34
5.5.2 RESTRAINTS 34
5.5.2.1 Lack of awareness about cloud field service management solutions 34
5.5.2.2 Compliance with stringent regulations 35
5.5.3 OPPORTUNITIES 35
5.5.3.1 Increasing adoption of SaaS 35
5.5.3.2 Machine learning to simplify cloud field service management 35
5.5.3.3 Increasing demand for highly automated solutions 36
5.5.4 CHALLENGES 36
5.5.4.1 Maintaining integration of the existing systems with cloud field service management solutions 36
5.5.4.2 Change management 36
6 CLOUD FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY TYPE 37
6.1 INTRODUCTION 38
6.2 SOLUTIONS 39
6.2.1 SCHEDULING AND DISPATCH 40
6.2.2 MOBILE FIELD SERVICE MANAGEMENT 40
6.2.3 REPORTING AND ANALYTICS 41
6.2.4 SERVICE PROJECT MANAGEMENT 42
6.2.5 WORK ORDER MANAGEMENT 42
6.2.6 INVENTORY MANAGEMENT 43
6.2.7 WARRANTY MANAGEMENT 43
6.2.8 OTHERS 44
6.3 SERVICES 45
6.3.1 TRAINING, EDUCATION, AND CONSULTING 46
6.3.2 INTEGRATION AND MIGRATION 46
6.3.3 SUPPORT AND MAINTENANCE 47
7 CLOUD FIELD SERVICE MANAGEMENT MARKET ANALYSIS,
BY ORGANIZATION SIZE 48
7.1 INTRODUCTION 49
7.2 LARGE ENTERPRISES 50
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 51
8 CLOUD FIELD SERVICE MANAGEMENT MARKET ANALYSIS,
BY DEPLOYMENT MODEL 52
8.1 INTRODUCTION 53
8.2 PUBLIC CLOUD 54
8.3 PRIVATE CLOUD 55
8.4 HYBRID CLOUD 56
9 CLOUD FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY VERTICAL 57
9.1 INTRODUCTION 58
9.2 MANUFACTURING 59
9.3 TRANSPORTATION AND LOGISTICS 60
9.4 CONSTRUCTION AND REAL ESTATE 61
9.5 ENERGY AND UTILITIES 62
9.6 HEALTHCARE AND LIFE SCIENCES 63
9.7 RETAIL AND CONSUMER GOODS 64
9.8 BANKING, FINANCIAL SERVICES, AND INSURANCE 65
9.9 TELECOMMUNICATION AND IT 66
9.10 OTHERS 67
10 GEOGRAPHIC ANALYSIS 68
10.1 INTRODUCTION 69
10.2 NORTH AMERICA 70
10.2.1 UNITED STATES 71
10.2.2 CANADA 71
10.3 EUROPE 74
10.3.1 UNITED KINGDOM 74
10.3.2 GERMANY 74
10.3.3 REST OF EUROPE 75
10.4 ASIA PACIFIC 78
10.4.1 CHINA 80
10.4.2 JAPAN 80
10.4.3 REST OF ASIA PACIFIC 80
10.5 MIDDLE EAST AND AFRICA 83
10.5.1 KINGDOM OF SAUDI ARABIA 83
10.5.2 AFRICA 83
10.5.3 REST OF MIDDLE EAST 84
10.6 LATIN AMERICA 87
10.6.1 BRAZIL 87
10.6.2 MEXICO 87
10.6.3 REST OF LATIN AMERICA 88
11 COMPETITIVE LANDSCAPE 92
11.1 MICROQUADRANT OVERVIEW 92
11.1.1 VISIONARY LEADERS 92
11.1.2 INNOVATORS 92
11.1.3 DYNAMIC DIFFERENTIATORS 92
11.1.4 EMERGING COMPANIES 92
11.2 COMPETITIVE BENCHMARKING 94
11.2.1 STRENGTH OF PRODUCT PORTFOLIO ADOPTED BY MAJOR PLAYERS IN THE CLOUD FIELD SERVICE MANAGEMENT MARKET (25 PLAYERS) 94
11.2.2 BUSINESS STRATEGY EXCELLENCE ADOPTED BY MAJOR PLAYERS IN THE CLOUD FIELD SERVICE MANAGEMENT MARKET (25 PLAYERS) 95
12 COMPANY PROFILES 96
(Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
12.1 INDUSTRIAL AND FINANCIAL SYSTEMS AB 96
12.2 SERVICENOW, INC. 99
12.3 SALESFORCE.COM, INC. 102
12.4 SAP SE 105
12.5 ORACLE CORPORATION 108
12.6 INTERNATIONAL BUSINESS MACHINES CORPORATION 111
12.7 SERVICEPOWER TECHNOLOGIES PLC 114
12.8 CLICKSOFTWARE TECHNOLOGIES LTD. 117
12.9 SERVICEMAX, INC. 119
12.10 ACUMATICA, INC. 122
12.11 MICROSOFT CORPORATION 124
12.12 ASTEA INTERNATIONAL INC. 127
*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments might not be captured in case of unlisted companies.
13 APPENDIX 130
13.1 DISCUSSION GUIDE 130
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 135
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 137
13.4 AVAILABLE CUSTOMIZATIONS 138
13.5 RELATED REPORTS 138
13.6 AUTHOR DETAILS 139

渋谷データカウント

渋谷データカウントは、最も信頼性が高く最新の調査分析レポートを確実に提供する経験豊富な調査専門家のグローバルチームが提供する、さまざまな業界のさまざまな市場調査レポートを提供する再販代理店です。

Recommended reports

+